FAQ & Support Forum
Handy tools, common questions, and technical troubleshooting.
General FAQ
No. 1 Golden Rule
Perform daily backups and keep the data file in a separate storage device.
Successful Clients
We serve a wide range of industry leaders in textiles and garments.
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Our solutions are continuously updated to meet modern industry standards.
Visit Developer BlogLogon Credentials
Default credentials for all modules:
Pass: 123
Trial vs Professional
Pro Edition is the 30-day trial version. It automatically retreats to trial mode after the period ends or uses are exhausted.
Source Code & Customization
We provide source code to end users for 3rd party modifications. We also offer internal customization services.
Error Messages & Fixes
Graphics/Pictures Not Showing
Commonly due to missing image converters in MS Office.
Runtime Error / Unexpected Close
Usually related to Regional/Language settings in Windows.
- Set location to United States (Control Panel).
- Add English (United States) as default keyboard.
- Use period (.) as decimal separator.
- Standardize date format to "dd-MMM-yy".
File ekc3220.dll Not Found
Copy the file from the working folder and paste it into:
C:\Windows\System32
C:\Program Files\Microsoft Office\OfficeXX
Invalid Command Line / Path Error
Occurs when the folder path is too long, contains spaces, or uses illegal symbols (*&^%$#).
Workaround: Install to a direct root folder (e.g., C:\ApparelSoft).